"I know Kung Fu"
is the immortal line spoken by Neo in the movie The Matrix after Kung Fu was "uploaded into his brain".
Wouldn't that be a useful tool within customer engagement?!
New Hire- You now know everything we do here, every product, every good thing and the very few bad things!
Poor performer- Pow! You now have the competency of the best!
Website- you now offer useful, relevant and accurate answers to our customer's questions!